Politique d’expédition

Shipping Policy

Shipping Areas
We ship worldwide.

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time
Estimated delivery time is 1–15 business days, depending on the destination country.

Please note that international delivery times may vary due to customs processing or other external factors beyond our control.

Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and selected shipping method.

Customs, Duties and Taxes
For international orders, additional customs duties, taxes, or import fees may apply.
These charges are the responsibility of the customer and are not included in the product price or shipping costs.

Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).

Delays
We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.

Incorrect Address
Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Damaged or Lost Packages
If your order arrives damaged or is lost, please contact us within 5 days at:
pjgotyou.ch@gmail.com

We will investigate the issue and provide a suitable solution.